tk 11 Responsible Gaming — Set Limits, Stay Safe
Enjoying the games while taking responsibility for yourself and your family is the mark of a truly smart player. tk 11 believes that entertainment is at its best when it stays within control.
For adults only
Minimum age 21
Keep the fun of gaming from becoming a burden
Online betting and casino games are primarily a form of entertainment. However, in some cases they can become a habit and have a negative impact on personal, financial and family life. tk 11 always wants every user to play in a balanced and informed way.
On this page you will find all the ways to assess your gaming habits, set limits and get support when needed. Our FAQ page has more detailed information about account-related matters.
Please note that before opening an account at tk 11, it is important to read the Terms and Conditions carefully — they clearly set out the rules on age verification, self-exclusion and responsible gaming.
tk 11 only allows users aged 21 or above to open an account and make deposits. Participation in any form of betting or casino activity by minors is strictly prohibited. If you know someone who is a minor and is attempting to use this platform, please let us know via live chat or email.
- Age verification required
- Option to set deposit limits
- Self-exclusion option
- Temporary account break
- 24/7 support in Bangla
- Personal data security
Self-control Tools
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set it takes effect immediately; a waiting period applies to any request to increase the limit.
Temporary Break
If you feel you need a rest, you can pause your account for 24 hours up to 30 days. No betting or deposits are possible during a break.
Self-Exclusion
If you are experiencing long-term problems, you can request to exclude yourself for a set period or permanently. Once this decision is activated, it cannot easily be reversed.
Session Time Limit
Set a session limit to keep control of how long you play in one sitting. When the set time is up, the system will automatically send you a warning.
Betting History Review
From your account dashboard you can view full details of all betting and transactions over the past 30 days — useful for assessing your habits.
Account Lock
You can request a full account lock at any time via live chat or support email — no complicated process required.
To use any of the tools above, contact tk 11 live chat or send a request to our support email. Our team is available 24 hours a day to assist you in Bangla.
Warning Signs of a Problem
If you notice the following signs in yourself or someone close to you, it is time to seek help.
Spending beyond your budget
You are spending more money than planned and cutting other expenses to cover the shortfall.
Chasing losses
After a loss you are placing bigger bets to try to win the money back — this is a dangerous cycle.
Hiding it from family
You are keeping the amount you play or the time you spend playing secret from family and friends.
Restlessness and anxiety
When you cannot play you feel uneasy or irritable, and you are struggling to focus on daily tasks.
Gambling with borrowed money
You are taking loans for betting, using credit, or asking loved ones for money.
Strain on relationships
Gaming is damaging your relationships with family or friends and disrupting your normal social life.
Responsible Gaming Guidelines
Responsible gaming does not mean stopping — it means playing with awareness. tk 11 wants every session to be enjoyable and controlled for you.
- Decide how much time and money you will spend before you start, and stick to those limits.
- Do not treat gaming as a source of income — it is entertainment, and both winning and losing are a normal part of it.
- Avoid playing when you are stressed, angry or upset — your ability to make good decisions is reduced at those times.
- Take regular breaks. Playing for long stretches without stopping can affect your judgment.
- Accept a loss when it happens — do not place bigger bets in an attempt to recover the money.
- If family members express concern about your gaming, take it seriously.
- If you use a mobile device, keep it out of reach of others, especially children.
tk 11's Privacy Policy explains in detail how your information is kept secure, and you can make any account-related request at any time.
Assess Yourself
Ask yourself the questions below. If most of your answers are yes, you should seek support:
- Do I often spend more money than I planned?
- Do I find it hard to stop playing?
- Do I hide my gaming from my family?
- Do I place bigger bets after a loss?
- Is gaming affecting my work or studies?
Ways to Get Support
Asking for help is not a sign of weakness — it takes courage. tk 11 support, your family and professional counsellors are all here for you.
tk 11 Live Chat
Get support in Bangla seven days a week, twenty-four hours a day. Make any request for self-exclusion, deposit limits or an account break via live chat — our team will help you straight away.
Support Email
If you prefer to make a written request, send the details to our support email. Self-exclusion and any account-related applications are accepted by email, and writing in Bangla is perfectly fine.
Family and Friends
Talk openly with the people close to you. Family members are often the first to notice when someone is in trouble. Respecting their concern is the first step toward recovery.
Professional Mental Health Counselling
Problem gambling is a recognised mental health condition. Many mental health specialists and counsellors in Bangladesh provide support for this issue. Contact the mental health department of a hospital or clinic near you.
Support Groups
There are many people who have faced the same problem and returned to a healthy life. Joining a support group lets you share experiences and find encouragement. Local mental health organisations can help you find these groups.
Keep children and teenagers protected
tk 11 is for people aged 21 and above only. When it comes to using online platforms, parents and guardians have some responsibility for protecting younger family members:
- Use a password and biometric lock on your device.
- Never share your login details with children or type them in front of them.
- Keep mobile wallet apps (bKash, Nagad, Rocket, Upay) out of children's reach.
- Enable parental controls on your device.
- If you have any suspicion, let tk 11 support know — we will investigate and take the necessary action.
Access by minors is prohibited
Age is verified during registration at tk 11. Any account opened with false information will be closed at any time and the balance will be forfeited.