tk 11's Privacy Policy
This policy provides a full description of how your personal information is collected, stored and protected on the tk 11 platform. Please read it carefully.
This Privacy Policy ("Policy") is issued on behalf of the tk 11 platform ("we", "us", "Site"). When you use tk 11's services, you are considered to have accepted the terms of this Policy. tk 11 places the highest importance on protecting users' privacy.
Scope of Information Collection
We collect the types of information listed below for the purpose of account registration and service delivery on the tk 11 platform. Each piece of information is used for a specific purpose, and no unnecessary information is collected.
1.1 Information You Provide Directly
Information you provide yourself includes:
- Full name and date of birth
- Mobile number and email address
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Government-issued documents for identity verification
- Account username and password
1.2 Automatically Collected Information
Some information is collected automatically while you use the site, such as:
- IP address and device identifier information
- Browser type and operating system
- Pages visited, session duration and click patterns
- Data collected from cookies and local storage
1.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes verify limited information from mobile banking service providers and other authorised third parties.
Purpose of Information Use
tk 11 uses collected information only for the purposes listed below. It is never sold to third parties for commercial purposes.
- Managing account creation and identity verification
- Processing deposit and withdrawal transactions and monitoring financial activity
- Providing customer support — assistance in Bangla and English via 24/7 live chat and email
- Providing bonuses, promotions and VIP benefits
- Preventing fraud, money laundering and unauthorised access
- Analysing and improving site performance
- Complying with applicable laws and regulations
- Sending relevant offers and notifications subject to your consent
To learn the full terms of our service, please read the Terms and Conditions page, which contains complete guidelines for using the platform.
Information Storage and Security
3.1 Retention Period
We will retain your information for as long as your account is active and, after it is closed, for as long as applicable law requires. Records of financial transactions may need to be retained for an extended period.
3.2 Technical Security Measures
tk 11 applies multiple industry-standard security measures to protect user information:
- SSL (Secure Sockets Layer) encryption — all data transmission is encrypted
- Password hashing and salting technology
- Two-factor identity verification (OTP-based)
- Server-level firewall and intrusion detection systems
- Regular security audits
- Strictly controlled database access
3.3 User Responsibilities
tk 11 ensures a technically secure environment, but keeping login credentials confidential is the responsibility of the user. You are advised not to share your password with anyone and to log out of your account after using an unfamiliar device.
Information Disclosure and Third Parties
tk 11 does not sell or rent your personal information for any commercial purpose. Some information may be shared in the limited circumstances below:
4.1 Service Partners
The minimum necessary information may be shared with trusted service partners for payment processing, identity verification and technical support. These partners are contractually bound to maintain the confidentiality of the information.
4.2 Legal Obligations
We may be legally required to disclose information in response to a court order, a lawful request from a law enforcement authority, or the requirements of applicable law. In such cases, tk 11 always complies with applicable law.
4.3 Business Transfers
If there is any change in tk 11's ownership or business structure, user information may be transferred to the new party, provided that equivalent privacy protections under this Policy are ensured.
Cookie Policy
tk 11's website uses cookies and similar tracking technologies. These help improve the user experience, maintain login sessions and analyse traffic.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled
- Functionality Cookies: Remember your preferences and language settings
- Analytics Cookies: Help us understand how the site is used
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit some site functionality. For detailed questions about cookies, please contact our support team.
User Rights
As a tk 11 user, you have the following rights over your own information:
6.1 Accessing and Correcting Information
You can view the information stored in your account at any time and request corrections if needed. Please contact our customer service team to correct any inaccurate or outdated information.
6.2 Requesting Deletion of Information
When closing your account, you may request that your information be deleted. However, we may be required by law to retain certain information for a specified period.
6.3 Opting Out of Marketing Communications
If you do not wish to receive promotional messages or notifications from tk 11, you can opt out at any time by informing our customer service team. Core service communications (transaction confirmations, security notifications) are not covered by this opt-out.
6.4 Submitting a Complaint
Please notify our customer service team of any complaint related to data protection. We will try to respond as quickly as possible.
Protection of Minors
tk 11 is an adults-only platform — only individuals aged 21 or above may register and play. No information is collected from minors (under 21) and they are not permitted to create an account.
If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately. To learn more about our responsible gaming policy, please visit our Responsible Gaming page.
International Data Transfers
Due to the nature of tk 11's services, data may sometimes be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that equivalent data protection measures are in place at the destination.
For international data transfers, we apply standard contractual clauses and other legal safeguards to ensure your information remains protected wherever it is held.
Policy Changes and Updates
tk 11 may amend this Privacy Policy when necessary. If any significant changes are made, you will be notified via a notice on the site or to your registered email address. The updated policy will take effect from the date of publication.
Continued use of the site after a policy change will be taken as acceptance of the updated terms. You are therefore advised to visit this page regularly.
Contact and Support
For any questions, complaints or requests regarding this Privacy Policy, please contact our customer service team. tk 11 provides support in Bangla and English seven days a week, twenty-four hours a day.
- Live Chat: Click the chat button at the bottom right of the site
- Email: [email protected]
To learn more about tk 11, visit our About Us page. Answers to common questions can be found in our FAQ section.